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Ontario resident Madelyn MacNeill considered herself healthy and didn’t expect to be rushed to hospital for emergency surgery while visiting her parents in Nova Scotia this past summer.

Nor did she expect the almost $13,000 bill for ground and air ambulance transportation that arrived weeks after she returned to Ontario.

“When I opened up the bill and saw it was $12,800, my jaw dropped. I was in quite a bit of shock,” the 27-year-old said. “I can’t afford to pay that amount of money all upfront. It boggles my mind.”